Privacy Policy

Effective Date: January 1, 2025 Last Updated: January 1, 2025

Introduction

Welcome to Noria Signal ("we," "our," or "us"). This Privacy Policy explains:

How we collect, use, disclose, and safeguard your information
Your rights and choices regarding your personal data
Our commitment to protecting your privacy when you use our AI-powered customer engagement platform

Information We Collect

Information You Provide

Account Information: Name, email address, phone number, company name, and billing details
Contact Data: Customer contact information you upload or sync with our platform
Campaign Content: Messages, templates, and creative assets you create
Communication Data: Messages sent and received through our platform

Information Automatically Collected

Usage Data: Log files, IP addresses, browser type, device information, and access times
Performance Data: Campaign metrics, delivery rates, engagement statistics, and analytics
Cookies and Tracking: We use cookies and similar technologies to enhance user experience

How We Use Your Information

We use the collected information to:

Provide, maintain, and improve our services
Process and deliver SMS, WhatsApp, and Email campaigns
Generate AI-powered campaign recommendations and content
Provide customer support and respond to inquiries
Analyze usage patterns and optimize platform performance
Detect and prevent fraud, security threats, and technical issues
Send service updates, security alerts, and administrative messages
Comply with legal obligations and enforce our terms

Data Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who assist in delivering our services (e.g., messaging gateways, cloud infrastructure, payment processors)
Business Transfers: In connection with mergers, acquisitions, or asset sales
Legal Requirements: When required by law, court order, or government request
Consent: With your explicit permission for specific purposes

We do not sell your personal information to third parties.

Data Security

We implement industry-standard security measures including:

Encryption of data in transit and at rest
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Employee training on data protection practices
Incident response and breach notification procedures

Data Retention

Retention Period:

Active accounts: Data retained as long as your account is active
Terminated accounts: We may retain certain data for specific purposes

Reasons for Retention After Termination:

Legal compliance and record-keeping requirements
Dispute resolution and fraud prevention
Backup and disaster recovery purposes

Your Control:

You may request deletion of your data at any time
Deletion requests are subject to legal and operational constraints

Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request copies of your personal information
Correction: Update or correct inaccurate data
Deletion: Request deletion of your personal information
Portability: Receive your data in a structured, machine-readable format
Objection: Object to certain processing activities
Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at [email protected].

International Data Transfers

Data Processing:

Our services are hosted in secure data centers
Data may be transferred across international borders

Your Location:

If accessing from outside Kenya, your information may be transferred, stored, and processed in different jurisdictions
Data protection laws may differ by location

Our Safeguards:

We implement appropriate safeguards for all international data transfers
Security measures remain consistent regardless of data location

Third-Party Services

Service Integrations:

SMS gateways for text messaging
WhatsApp Business API for WhatsApp messaging
Email service providers for email campaigns
Payment processors for billing

Important Information:

Each third-party service has its own privacy policy
We encourage you to review their policies independently
We share only necessary data required for service delivery

Children's Privacy

Age Restrictions:

Our services are not intended for individuals under 18 years of age
We do not knowingly collect information from children
If we discover we have collected data from a minor, we will delete it promptly

Changes to This Policy

Policy Updates:

We may update this Privacy Policy periodically
Material changes will be communicated via:
- Email notification to your registered address
- Platform notification when you log in
- Updated "Last Updated" date at the top of this policy

Your Acceptance:

Continued use of our services after changes constitutes acceptance
If you disagree with changes, you may discontinue use of our services

Contact Us

Questions or Concerns? We're here to help.

Company Information:

Name: Noria Technologies LTD
Address: ViewPark Towers, 20th Floor, Suite 6, Nairobi, Kenya
Email: [email protected]
Website: https://noria.co.ke

What to Contact Us About:

Questions about this Privacy Policy
Data access or deletion requests
Privacy concerns or complaints
Exercise of your data rights

Compliance

Regulatory Adherence:

Kenya Data Protection Act, 2019 - Full compliance with local requirements
GDPR - Best practices aligned with European standards
International Standards - ISO 27001 and SOC 2 readiness

Our Commitment:

Regular compliance audits and assessments
Continuous monitoring of regulatory changes
Proactive implementation of enhanced privacy measures